Shipping Terms

LAG Policy

Shipping

All you need to know

Live arrival Policy

Shipping Terms of Service

$40 Minimum Order Required to Ship

Shipping to Continental US only. Shipping days typically Monday to Wednesday.  You will be notified prior to shipment going out. 

"LAG" - live arrival guarantee :

  • USA sales only.
  • $40 minimum purchase
  • Overnight Fedex shipping.
  • Temps between 40-90F for LAG coverage
  • Not responsible for carrier delays/lost packages
  • Freebies do not fall under LAG
  • DOAs must be reported within 6 hours with photo or video proof.
  • DOA photos must show a pin through the specimen for proof of death.
  • In the case of DOA's refund will be issued
  • I unfortunately cannot refund shipping costs
  •  I may make certain exceptions to some of these terms on a case by case basis.

Local States-  NJ, NY, PA, VA, MD, DE, WV, CT $40 Fedex Overnight 

Continental US States $50 Flat Overnight fedex

Shipping is flat rate and may be adjusted in certain situations.  

NEW! - FREE Shipping for orders $300 + (cannot be combined with coupons or other freebies)

I just ordered

What Can I expect?

FAQ

Information on Whats Next

Shipping FAQ

I JUST ORDERED WHAT CAN I EXPECT?

Hello and thank you for your order. I made this page to help customers understand what to expect after placing an order at FangzTv

ORDER PLACED. WHEN DOES IT SHIP?

Ok! So to outline when your order will ship as of now ( 9/3/20 ) All orders are Shipping Monday to Wednesday.  If your order was placed before 9pm EST it will ship that following day Mon-Wed . Unless otherwise contacted.


Example - Order at 7pm est  Sunday Night- Ships out Monday for Tuesday Arrival. 

                 

I PLACED AN ORDER AT 2AM , WHY WONT IT SHIP THAT DAY?

As you can imagine shipping live animals comes with a fair amount of preparation . It takes time to gather orders as well as packing materials so that everyone goes out happy and healthy

WHAT DO YOU DO WHEN IT'S COLD OR HOT OUTSIDE?

We are prepared to ship in weather that may not be ideal for your tarantula to be outside. By the aid of using heat packs or ice packs we can ship in 40-90F degree weather. Certain shipments can be sent outside of this window but may void LAG . Please contact prior to order to discuss a plan of action.

HOW IS IT PACKED?

Depending on the size of the animal it may be packed in a deli cup, large vial or tiny vials. This is completely safe and the standard for shipping tarantulas. If you have any trouble getting the spider out of the vial simply leave the vial open in the new enclosure and they will come out on their own after a little bit of time . Never poke or prod the spider to coax it out. 

IM UNCERTAIN WHAT TO DO IF THERE IS A PROBLEM

If you ever feel like there may be a problem with your shipment or just want to be safe and ask. PLEASE DO ! It's no bother at all and I'de rather have a satisfied customer than worry about a silly question.